Elementalvape

This is a large online e-cigarette retailer from the United States. It was established in 2013 and its headquarters is located in Los Angeles, California.
The following are the detailed information about it.
Company Overview
Qualifications and Compliance: Element Vape is an authorized retailer of several well-known brands in the United States, and it employs a strict age verification system to ensure compliance.
Scale and Team: The company's annual revenue can reach 25 million US dollars. Currently, the team consists of approximately 17 employees. As of May 31, 2026, its official website has accumulated over 86,000 user reviews.
Main Products
The website's product range is extensive and is mainly divided into the following categories:
Disposable electronic cigarettes: Examples include Memers Wukong V20000, Wave Vue 10000, etc.
E-cigarette kits and mod devices (Kits & Mods): The partnering brands include SMOK, Vaporesso, GeekVape, etc.
Vapor oil (E-Liquids): Offers a variety of brands and flavors, such as Twist E-Liquid, Arctic Menthol, etc. Some products also come with nicotine-free versions.
Others: Also sell nicotine pouches, e-cigarette accessories and vaporizers, etc.
⭐ User Reviews
The user reviews of Element Vape are quite polarized, showing the characteristic of "more positive comments but also extremely negative ones":
Positive feedback: According to a third-party survey, 88% of the evaluations on their official website are 5-star ratings, with an overall average score of 4.78. Users generally praise the product variety, competitive pricing, and fast shipping.
Negative feedback: On platforms such as Reviews.io, there are also many users who have complained about encountering serious issues with customer service and logistics, for example:
Order issue: Some users claimed that "the ordered goods never arrived", but were informed by the merchant that "they have already been delivered".
Customer service difficulties: Some users have reported that when they encounter problems, the customer service representatives are slow in responding or it is difficult to communicate with them.
Tips for Saving Money
Search for discount codes: At the checkout, you can enter the discount code in the "Insert your coupon code" field. It is recommended to follow their official website and subscribe to their email newsletter to get exclusive discounts.
Be aware of the free shipping threshold: Websites usually have a free shipping threshold (such as $90 or above). Note that after using a discount code, if the total order amount is below the threshold, you may lose the eligibility for free shipping.
Stay informed about promotions: The website will hold promotional events from time to time, such as "Free Device Friday".
For large transactions using credit cards: If you encounter a dispute that the merchant cannot resolve, you can initiate a chargeback transaction through the bank to protect yourself.
⚠️ Important Reminder
Age Verification: According to the law, strict age verification is required during the purchase process, and upon receiving the goods, an adult over the age of 21 must sign for it with a valid ID.
Legal risk: The company has received warning letters from the FDA due to issues related to import regulations, indicating that there is a certain risk in terms of compliance.
Regional restrictions: Element Vape will not ship to regions where the sale of electronic cigarettes is prohibited by law.
Element Vape is a genuine large-scale online retailer, but its service experience might not be very stable. You need to weigh the low prices and wide range of products against the potential risks of customer service and logistics.